Insurance

 

Accidental Damage Cover – Computers

If your device(s) suffers accidental damage during the period of insurance, the insurer will indemnify you, up to the sum insured, for either the costs of parts and labour to repair it, or they will replace the device(s) with a device of the equivalent general specification.
 
Please refer to the Terms and Conditions for full details of cover.
 
Accidental damage means any damage, including fire and water damage, caused to the device (computer) which was not deliberately caused by you.

 

Smart Phone  Insurance – Mobile Phones

If your device(s) suffers - Theft, Loss and Accidental Damage Cover. You are covered against the repair or replacement cost of Your Telephone if it is stolen, lost or accidentally damaged whilst in Your possession during the Period of Insurance. The insurer will indemnify you, up to the sum insured, for either the costs of parts and labour to repair it, or they will replace the device(s) with a device of the equivalent general specification.
 
Limit of liability - The liability of the Insurer in respect of any one claim will be the replacement cost of the mobile phone and in any event shall not exceed a total claim cost equivalent to the value of the mobile phone. Subject to no more than two valid claims per year.

 
PLEASE NOTE THAT CAMERAs, SMART TVs & DOMESTIC APPLIANCES MUST BE INSURED ON YOUR HOME POLICY.
 
This insurance is arranged and administered by Bastion Insurance Services Ltd and underwritten by Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the AXA Partners Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA Financial Conduct Authority Register number is 202664.You can check this on the Financial Conduct Authority’s Register by visiting the website www.fca.org.uk/register

Bastion Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register

For claims you should in the first instance you should  notify the claim administrators on 0345 0744828 or by emailing deviceclaims@directgroup.co.uk. as soon as possible but ideally within 48 hours of the discovery of any incident likely to give rise to a claim under this insurance. If the incident happened outside of the UK, please notify the claim administrators within 48 hours of your return to the UK; 

Claims Administrators 
Customer Relations,
Direct Group,
Quay Point,
Lakeside Boulevard,
Doncaster,
DN4 5PL

 

If you require any further information about this insurance you should contact:

 

Bastion Insurance Services Ltd
Temple Court Mews
109 Oxford Road
Cowley, Oxford
Oxfordshire
OX4 2ER
customerservice@bastioninsurance.co.uk
Tel: +44 1865818927
 

CAMERAs,  SMART TVs and DOMESTIC APPLIANCES MUST BE INSURED ON YOUR HOME POLICY.