Q. When will my organisation approve my order?

A. Approximately 10 days after the order window closes. But delivery will be a further 7-10 days. We will keep you in touch about this by email.

Q. After my organisation approves my order when will my product arrive?

A. Delivery will normally be within 4 weeks of the order window closing. However, new product releases (such as iPad or iPhone) may have an extended delivery time depending on stock availability from the manufacturer.
White Goods are planned separately and are the responsibility of the supplier and participant.
Please note that deliveries may be affected beyond our control – In these circumstances we will endeavour to offer a same or similar product.

Q. My salary is being reduced and I have not received my product

A. Your salary may be reduced before your product is delivered. If it is over 6 weeks since the order window has closed please complete a ticket below.

Q. I have received more products than I ordered

A. Please could you either reject the products not ordered at the point of delivery. Or upon checking after the delivery, please inform us immediately. They will be collected by us at no cost to you.
Should you choose to keep these products you will be charged for them in full.
Once an item has been opened the item cannot be returned as unwanted.
Unwanted goods can be returned, at your cost, within 7 days if unopened (i.e. with any seals and shrink-wrap still intact).

Q. My product has arrived damaged

A. Please inform us immediately (48hrs) of any missing packages, if the goods you have ordered are damaged or if you have rejected delivery of your order. Please use the Contact Us tab on the website.

Q. Do I need to stay in for my delivery?

A. No. If no one is at home then the courier will leave a card with details on how you can rearrange a delivery time that suits you. Please complete a ticket below if 6 weeks after the order window has closed and you have not had your delivery.
If you live in a block of flats with a communal front door they will not leave a card.

Q. My product has not arrived

A. It does take time to arrange deliveries after orders have been approved – approximately 6 weeks after the order window closes. Please complete a ticket below if after this period you have not had your product delivered.

Q. What happens if I leave my organisation before I finish paying for my product?

A. If you end your employment with us, the Benefit Agreement will terminate. We will ask you to pay the remaining amounts on the package(s) you have chosen and if applicable the additional ‘Final/ Disposal Fee(s)’.
These monies will be deducted from your final net salary. If we are unable to deduct the outstanding amount from your final salary you will be required to forward a cheque to us for the full amount that is outstanding.

If there is a change in circumstances that will impact your reductions such as leaving the Board, reducing your hours or going on unpaid/statutory leave you must notify a member of the Benefits and Wellbeing HR Team.

Q. What happens if I go on maternity/ paternity or unpaid leave?

A. If you take any unpaid leave such as Maternity / Paternity & Long Term Illness for any reason during the term of this Agreement, then the salary sacrifice reduction will continue to apply.
Alternatively by prior agreement only we can extend the agreement beyond the original agreement terms for the number of months the salary sacrifice was unable to apply.

If there is a change in circumstances that will impact your reductions such as leaving the Board, reducing your hours or going on unpaid/statutory leave you must notify a member of the Benefits and Wellbeing HR Team.

Q. What happens at the end of the benefit agreement?

A. At the end of the Agreement disposal of the product(s) will be handled by the Owner who will make goods available at no more than the disposal fee (final payment) published on your Benefits website. Your option to also return the product/s remains.

Q. What happens if I lose my benefit agreement?

A. If you need a copy of your signed benefit agreement please complete a ticket below.

Q. Can I stay in the benefit if I move my organisation?

A. No. If you end your employment with us, the Benefit Agreement will terminate. We will ask you to pay the remaining amounts on the package(s) you have chosen and if applicable the Final/ Disposal Fee(s). Your option to also return the product/s remains.

If there is a change in circumstances that will impact your reductions such as leaving the Board, reducing your hours or going on unpaid/statutory leave you must notify a member of the Benefits and Wellbeing HR Team.

Q. I have not signed my agreement – will I receive my product?

A. No. Your order cannot be placed unless you have signed your benefit agreement – part of the order process.

Q. What is the P11D value of these products?

A. The P11D value for Income Tax purposes is 100% of the total annual value of the products you have ordered. So, for a £1,000 spend, spread over two years, you will pay tax on £500 per annum for the two years.

Although Salary reductions will start during the Month you receive the Benefit item, the Benefit will not be reported to HMRC on your "P11D Expenses and Benefits" submission until the following Tax Year. Therefore the Tax Charge due by you and your Tax Code will not be amended until that time. You will however only be liable to pay the Tax Due for the number of months shown on your Benefit Agreement, but these will start the following Tax Year and not the month you receive your Benefit or make your first Salary Reduction.

National Insurance Contributions are not due on the items and are saved by you.

Q. Does the amount I pay for my product include insurance/extended warranty?

A. Computers and Mobile phones yes – but please refer to your product description as a check. We would normally ask that White Goods, Cameras and Smart TV’s are included on your home insurance.

Q. After my benefit ends will my salary return to its original rate?

A. Yes – However, by signing this agreement you should be aware that you had waived your rights to automatically return to your original salary at the end of the Benefit Period but your employer has agreed at the end of the Benefit Agreement term, will increase by the amount of your Monthly Salary Sacrifice.

Q. Do I need to pay a deposit?

A. No – there is no deposit payable.

Q. My salary has been reduced before I receiving my product

A. Your product may not be available at the time of delivery and your salary may be reduced before your product arrives.

Q. Is my product insured before I receive my insurance documents?

A. If your product has insurance included (please check the product details) then your insurance is valid as soon as you receive the product.

Q. My product is dead on arrival?

A. If you suspect the goods you have ordered may be faulty, please contact the manufacture. Manufacturers require you to contact them directly, if they agree there is a fault and not an installation or compatibility problem they will issue their returns reference number. Please click here for manufacturer contact details.
You will be asked to supply product part code and serial numbers. If you are advised to return the faulty goods to us for replacement, make a note of the returns reference number provided by the manufacturer and email it to support@1callbenefits.com.

Q. Do I have to let my home insurers know that I have acquired a new product?

A. If your product does not come with insurance (please check the product details) then you must notify your home insurers.

Q. Do I have to fill out my warranty form that came with my product?

A. Yes. Please immediately register your product with the manufacturer.

Q. I would like help setting up my computer?

A. Included with your computer and tablet order is a remote set up service. This allows for the installation of your 3 year security software, your 3 year offsite data backup, transfer data from an old computer and help you with any other issues you may have. To contact them please go to http://www.technologysupport.co/support.

Q. My product does not work and I have already been using it?

A. If your product is not working please complete a ticket below.